Troubleshooting

Documents

• WooCommerce Self-Service Guide

  WooCommerce Troubleshooting and Conflict Testing are useful for finding out why your site is having problems. Having an issue with your WooCommerce store? Our aim is to help you solve it. Top three most common issues According to stats, most are caused by: Outdated software Keeping software up to date better protects your website against […]

• How to Test for Plugin and Theme Conflicts

  What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

• Finding PHP Error Logs

  With WordPress and WooCommerce, PHP error logs can be useful when investigating an issue with a site. This guide will provide steps and information about accessing the PHP error logs either within WooCommerce or on a hosting server. WooCommerce Logger WooCommerce features a logging system accessible via WooCommerce > Status > Logs, which records PHP […]

• Troubleshooting using Health Check

  The Health Check plugin is useful when troubleshooting problems on your WooCommerce site, particularly those related to plugin and/or theme conflicts. It allows you to do a number of tests in a browser session, without affecting visitors to your live site. However, keep in mind that given a particular combination of plugins, themes, and hosting […]

• Backing up WordPress Content

  Any store powered by WooCommerce and WordPress has two places where your data and content are stored. One is your wp-content folder, where your themes, plugins, and any uploaded content is located. Second is the database that organizes and stores your products, orders, posts, pages, etc. So with your precious data and content stored in different places, how should you […]

• Get Help in Your WooCommerce Store Admin

  You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

• Email Troubleshooting

  In some cases, issues can arise that prevent your WooCommerce shop from sending emails, or your shoppers from receiving them. In this document, we’ll address some common issues that can occur with shop emails, and how to troubleshoot them. By default, WooCommerce sends mail using the wp_mail() function, which is a core function of WordPress. […]

• Log into WooCommerce.com with WordPress.com

  WooCommerce.com uses a WordPress.com account to log in. Connect and access both sites and accounts with one login/password. New WooCommerce.com users Don’t have a WordPress.com account If you don’t have a WordPress.com account and need to register a new WooCommerce.com account, you are brought to the signup screen. You are now logged into WooCommerce.com and can […]

• Migrating products between sites

  Data portability is a fundamental advantage of platforms like WooCommerce and WordPress, WooCommerce empowers merchants to fully own and control their data. This ensures that you can freely transfer and utilize your data across different systems as needed. In the context of this documentation, we’ll cover some options for exporting and migrating WooCommerce products. How […]

• How To Update WooCommerce

  Updates to WooCommerce, Storefront, WordPress, and your extensions and payment gateways are a fact of life. Our team of developers are hard at work releasing updates that add new features, fix issues, improve security and, in general, make your store better than ever. But how do you update WooCommerce without causing issues? We’ll cover a few of […]