Stamps.com API Integration

Our Stamps.com API Integration extension allows you to generate and print shipping labels for USPS via the backend order interface.

However, it does not display shipping rates to customers during checkout on your site. If you would like the same USPS rates to be offered to customers that you see in the backend order interface, use this extension in combination with our USPS extension (separate purchase).

Requirements ↑ Back to top

  • A server with SOAP support prior to installation
  • A Stamps.com account with a monthly fee

Installation ↑ Back to top

  1. Unzip and upload the plugin folder to your /wp-content/plugins/ directory
  2. Activate the extension through the ‘Plugins’ menu in WordPress
  3. Go to: WooCommerce > Settings > Stamps.com to configure the plugin

More info at: Installing and Managing Plugins.

Setup and Configuration ↑ Back to top

Before you can make API calls, you need to enter your details on the settings page.

Go toWooCommerce > Settings > Stamps.com.

Stamps.com Account Settings ↑ Back to top

Input your Stamps.com credentials (username and password). This allow us to make requests on your behalf for label printing and balance top-ups.

Automatic Funding ↑ Back to top

Automatic Funding enables the extension to automatically purchase postage on your behalf when the balance reaches a certain threshold. This is useful if you have staff shipping products and do not want to keep purchasing postage for them, or if you want to keep a low balance and purchase additional postage as you go.

  • Threshold is the lowest balance you wish your account to keep. When this threshold is reached, the extension attempts to buy postage.
  • Purchase amount is the amount of postage the extension can purchase for you when triggered.

Label Settings ↑ Back to top

Create Samples is used for testing purposes only, creating sample labels that cannot be used for posting items. No payments are taken if this option is enabled.

Shipping Return Address ↑ Back to top

This controls the ‘return address’ on your printed labels. Enter your origin address, which is used as the store location for calculating shipping quotes.

Viewing balance and Account Pages ↑ Back to top

Once installed and configured, the Admin menu bar displays a Stamps.com item on the right-hand side:

Stamps.com menu item

It shows the current balance and, if you hover over, links to account pages on Stamps.com that you can use.

Topping Up Your Account Balance ↑ Back to top

Click on the balance amount in the admin menu bar to be taken to the top-up page:

Top up

If you want to manually top up your account, enter an amount and submit the form. The top-up request processed, and your balance updated.

Printing Labels ↑ Back to top

Requesting and printing labels is done from the backend order pages. To get started, you first need to edit/view an order in the backend via the Shipping Labels meta box:

Shipping Labels meta box

This box guides you through the process of obtaining a label.

Validate Shipping Address ↑ Back to top

Before a label can be requested, the shipping address must be validated with USPS. Click Continue when viewing the Address step. Stamps.com attempts to match the given address, and provides you with a formatted version of the address that you can Accept (order is updated) or Continue without changes (warning: this may affect rates and deliverability).

Address

Once you have accepted the address, the page updates and stores the validated address.

Rate Request ↑ Back to top

After address verification you are presented with the rate request form.

Rate Request

Here you tell Stamps what type of package you are shipping and provide the package type, planned ship date, content value, weight and package dimensions. By default, value and weight are pre-populated with your line item combined values.

Adjust as required, then select Get rates. A list of matching shipping rates appears:

Rates

Select a rate and any add-ons you require, then continue. The next step varies by destination. For domestic packages, you receive your label. For international packages, you proceed to Customs.

Customs Information ↑ Back to top

International packages require customs information before a label can be generated.

Customs

Enter your customs details (such as Certificate Number, if applicable), then click Add line for whatever you are shipping in your package.

Line Items

Each line item needs data to be entered for customs declaration forms. When you’re done, click Request label.

The Label ↑ Back to top

Once you request your label, one of two things will happen.

For international labels, a View PDF link appears for labels to print:

Label

For domestic labels, a preview of the label to be printed appears. You can click it to see the full-sized version:

Label

Click View All Labels for the order, or to request another label.

All shipping labels follow the same format as Stamps.com. You can view an example at: Shipping.

Refunding and Deleting Labels ↑ Back to top

When viewing your labels, you can hover over a label to see the Refund and Delete options.

Delete and Refund

Troubleshooting ↑ Back to top

API Request do not work ↑ Back to top

If API requests are not working, check that:

  1. Your username and password is correctly input in settings
  2. Your server can talk to ours. Ensure that requests are not blocked by a firewall.
  3. Your server supports SOAP. This is a PHP module your host may need to enable.

I can’t activate the plugin, or after activation the dashboard is broken, why? ↑ Back to top

This is generally due to SOAP not being enabled on your server. In that case, you will have to contact your hosting company. You can check SOAP status in WooCommerce System Status.

FAQ ↑ Back to top

Will a tracking number be generated and auto-populate the appropriate field on the order form? ↑ Back to top

Tracking numbers are not currently stored within WooCommerce. We are working to add compatibility with our Shipment Tracking extension in order to auto-populate this data, but there is no ETA for this feature at this time.

The Stamps.com XML File Extension allows you to select orders to export into an XML format for import into the Stamps.com client. This will allow you to use all the features on the Stamps.com website — this includes the ability to send a Stamps.com generated email with the tracking number.

Is there integration with the USB-connected scale that Stamps.com provides to their customers? ↑ Back to top

No, not at this time.

Does the Stamps.com API support Media Mail? ↑ Back to top

Yes.

Is there bulk label generation? ↑ Back to top

No. Labels are ordered and generated per order via the edit order page.

Is it possible to do multiple labels per page? ↑ Back to top

As there is no bulk ordering, you cannot print multiple labels per page.

Does this plugin work with the Ship to Multiple Addresses plugin?

These two plugins are incompatible at this time.

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