WooCommerce Services

WooCommerce Services helps get your store “ready to sell” as quick as possible. You create your products. We take care of tax calculation, payment processing, and shipping label printing!

Start accepting payments today

Have a Stripe account setup on your behalf or accept PayPal Express Checkout payments with just your email address.

Collect accurate taxes at checkout

Opt for Automated Taxes  – tax rates are set up automatically; no need to enter them manually.

Print shipping labels for USPS at a discount

Offer lower rates on shipping. Create ready-to-print shipping labels for USPS directly in WooCommerce and take advantage of our special discount. Labels cannot be generated for Canada Post at this time.

Note: Jetpack must be installed and connected to WordPress.com to work with WooCommerce Services. See Installation instructions below.

Requirements ↑ Back to top

  • WooCommerce 3.0.0+
  • WordPress 4.5+
  • Jetpack 4.4+

Installation ↑ Back to top

  1. Install WooCommerce Services.
    • Go to the WordPress.org repo to download the WooCommerce Services plugin, go to Plugins > Add New > Upload Plugin > Choose File> select the file you downloaded, and then Install Now.
      or
    • Go to Plugins > Add New and search for WooCommerce Services, select Install Now and Activate.
  2. Install or connect Jetpack.
    • If Jetpack is not installed or connected, a prompt appears to do this.Follow the prompt to connect your WordPress.com account. This is the same account you use to log into WooCommerce.com. and then you are directed back to your site, and a Setup complete banner displays.
    • If you already have Jetpack installed and connected, a prompt appears to connect your store to WooCommerce Services. Connect.
  3. Go to Setup and Configuration.

Setup and Configuration ↑ Back to top

Set up Shipping Labels ↑ Back to top

To set up Shipping Labels:

  1. Go to WooCommerce > Settings > Shipping > WooCommerce Services > Shipping Labels.
  2. Select a Paper size from the dropdown.
  3. Add a credit card, if one is not already stored on your WordPress.com account. A method of payment must be on file if you wish to print labels.
  4. Tick or untick the box for Email Receipts.
  5. Save changes.

Manage Packages ↑ Back to top

WooCommerce Services allows you to select USPS boxes, or define custom boxes, envelopes, and other packaging that you use for shipping.

Custom packaging

  1. Go to WooCommerce > Settings > Shipping > WooCommerce Services > Packages.
  2. Select Add package. The Add a Package screen displays.
  3. Select Type of package from the dropdown.
  4. Enter a Package name to identify it.
  5. Enter Dimensions and Weight.
  6. Add package.

USPS-provided packaging

You can opt to use the boxes and envelopes provided by USPS.

  1. Go to WooCommerce > Settings > Shipping > WooCommerce Services > Packages.
  2. Select Add package. The Add a Package screen displays.
  3. Select Service package and tick the box of one or more of the options available from the courier.
  4. Add packages.

Flat rate packaging is used automatically if you selected flat rate services in your shipping method.

Print Shipping Labels ↑ Back to top

WooCommerce Services currently only supports printing shipping labels for USPS shipments.

To print USPS labels, a method of payment must be on file on WordPress.com.

  1. Go to WooCommerce > Settings > Shipping > WooCommerce Services. and confirm that a credit card is on file under Payment.
  2. Go to WooCommerce > Orders and select an order to fulfill. On the order details screen is a Shipping Label metabox at the top:
    Most WooCommerce shipping method extensions show the rate chosen by the customer and packaging information below the order details:
  3. Select Create shipping label
    • Enter the full address you’re shipping from, if it’s the first time printing a shipping label. This can be a street address or PO Box. Note: Returns to sender cannot often be done if using a PO Box.
    • Verify the destination address.
    • Verify the packaging.
    • Choose a signature requirement (optional).
    • Select the desired shipping service (rate).
    • Select paper size (optional).
    • Buy shipping labels
  4. After clicking Buy shipping labels, label(s) are automatically open in a print dialog.
    Some browsers, like Firefox, can’t automatically open the labels for printing. Click the blue Print button.

The Shipping Label metabox on the right displays your label purchase, and contains tracking number for your shipment. The tracking number(s) will be included in the email sent to your customer when the order is marked “completed.”

You can also reprint your label or request a refund, if necessary. When editing an order select the three ellipsis menu to see those options.

It is important to measure and weigh your packages carefully, and to choose the correct service especially when using US Postal Service provided packaging. The US Postal Service now automatically measures and weighs packages and we will bill your credit card for packages found to have insufficient postage. For more information, please see Understanding the US Postal Service’s Automated Package Verification (APV) System.

Accessing Label Reports ↑ Back to top

You can review your past label purchases in one place by navigating to WooCommerce > Reports > Shipping Labels.

On that page, you can specify a time range for which a report should be generated and export the report as a .csv file.

Automated Tax Calculation ↑ Back to top

To enable automated tax calculation, first ensure that “enable taxes and tax calculations” is checked on WooCommerce > Settings > General.

With taxes enabled, go to WooCommerce > Settings > Tax, select “enable automated taxes” and click “save changes”.

Note: automated tax calculation depends on prices to be entered exclusive of tax.

For stores based in the EU, we recommend using our EU VAT Number extension in addition to automated taxes.

Live Shipping Rates (discontinued) ↑ Back to top

WooCommerce Services no longer provides the option to set up live shipping rates in stores as of the release of WooCommerce 3.5. Live rates will continue to work for stores currently using them.

Live shipping rating requires that non-virtual products have weights and dimensions set. More info at: Adding Dimensions and Weights to Products for Shipping.

To enable USPS or Canada Post live shipping rates:

  1. Go to: WooCommerce > Settings > Shipping.
  2. Add a USPS or Canada Post shipping method to an applicable zone.Note: USPS is only available for stores accepting US Dollars, and Canada post is only available for stores accepting Canadian Dollars.
  3. Name the shipping method to be displayed for your use, and enter the post code you are shipping from. The origin ZIP code will default to the value set in WooCommerce > Settings.
  4. Select the carrier services you want to offer. By default, Priority Mail services are selected. Enter any price adjustments, if applicable. Price adjustments can be useful to help cover your costs for shipping supplies. This will add an additional cost to the final shipping price, shown as one price to your customer.
  5. Select which rates to offer customers.
  6. Enter a fallback shipping cost (optional) and what rate class you want to charge. This will allow the customer to check out if USPS can not return rates, charging the fallback rate instead.

USPS offers two shipping class rates: Retail and Commercial.

Retail rates are the standard rates that USPS charges for shipping. This is what you would pay if you take your package to a USPS post office for shipping.

Commercial rates are the discounted rates available via special agreement with USPS. If you select Commercial rates, your customers are charged the agreed upon discounted rate.

Select which rate to offer.

Select the method of box packing to use.

 

Troubleshooting ↑ Back to top

To diagnose issues with your WooCommerce Services setup, go to WooCommerce > System Status > WooCommerce Services.

If you’re experiencing issues, enable debug and/or logging.

The system status page displays issues that could cause WooCommerce Services to stop functioning and contains helpful debug information, plus links to get further assistance.

When debug is enabled, you’ll see helpful troubleshooting messages on the Cart and Checkout:

Shipping rate debugging in cart

Frequently Asked Questions ↑ Back to top

USPS or Canada Post shipping method is missing.

WooCommerce Services no longer provides live shipping rates to new stores as of the release of WooCommerce 3.5. Live rates will continue to work for stores currently using them.

If you don’t see the USPS or Canada Post shipping methods when adding a method to a zone, check your store’s currency setting. USPS is restricted to stores using US Dollars, and Canada Post is restricted to stores using Canadian Dollars.

Note: you may need to refresh your WooCommerce Services data after changing currencies. Go to WooCommerce > Status > WooCommerce Services and click Refresh.

The “Create shipping label” button is missing from the Order Details screen.

The “Create shipping label” button will show if the following is true:

  • Your store is in the United States (including Puerto Rico, Virgin Islands, and other U.S. territories)
  • Your store currency is US Dollars
  • At least one product in the order “needs shipping” according to WooCommerce (typically means a non-virtual product)

If your order meets the criteria outline above and you still aren’t seeing the “Create shipping label” button, please create a ticket containing the relevant order data so we can help diagnose the issue.

“This address is not recognized. Please try another.”

You may encounter this error when printing shipping labels. This means that we were unable to verify the address with USPS – it may have been entered incorrectly, or isn’t considered “deliverable” by the post office.

Use the USPS zip code lookup tool to verify the address. If it’s not recognized, we recommend reaching out to your customer.

If the tool recognizes the address there may be an issue with WooCommerce Services. Please open a ticket with the relevant address information so we can look into it.

Automated Taxes do not appear to be calculating.

Even if the tax value for an order is 0.00, Automated Taxes may be working correctly. If your store is based in the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Services uses your store address (WooCommerce > Settings > General) as your “tax nexus.”

If you need to charge tax for any other state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well.

More at:  When Online Sellers Should Collect Sales Tax.

Shipping Rates are not returned

Several things can prevent shipping rates from being calculated, including problems with the USPS API service. Most issues can be diagnosed by looking at the Debug Log at WooCommerce > Status > WooCommerce Services.

Product is missing weight or dimensions.

01-15-2018 @ 18:15:49 - Error. Unable to get shipping rate(s) for wc_services_usps instance id 25. (calculate_shipping)
01-15-2018 @ 18:15:49 - product_missing_weight Product ( ID: 37 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping)

Solution: Ensure that your products have weight and dimensions, then try again.

There’s an error with Jetpack Authentication.

01-10-2018 @ 14:09:18 - Received (401): {"statusCode":401,"error":"Unauthorized","message":"Invalid token","attributes":{"error":"Invalid token"}}
01-10-2018 @ 14:09:21 - wcc_server_error_response Error: The WooCommerce Services server returned: Unauthorized Invalid token ( 401 ) (fetch_service_schemas_from_connect_server)

Solution: Reconnect Jetpack. More details at: Fixing Jetpack Connection Issues.

Unable to connect through Firewall.

If you are using a security plugin or have a firewall, it’s possible that connections to our servers are being blocked. To resolve this, you can whitelist our server. Outgoing requests from this plugin are only made to api.woocommerce.com, this is currently the IP address 192.0.96.246.

How to update Origin Address ↑ Back to top

On the order details page, click Create shipping label

The label appears pre-filled. Click the arrow to expand the section at the top, Origin address

Update your details, and click Validate address to save. These details will be saved for use on future purchases.

Screenshot shows to toggle the arrow at the end of the title row to expand the details, and use the blue button beneath the details to save the changes

Important notice regarding April usage of WooCommerce Tax for merchants located in California and Texas.

On April 1st, 2019, WooCommerce Tax returned lower-than-expected sales tax rates for select merchants in California and Texas. The issue was caused by a scheduled system update on our tax rate provider’s systems. They quickly identified and resolved the issue. However, some merchants based in California and Texas may have been impacted.

The issue would have caused under-collection of sales tax of 1% or up to 6.5% in Texas and California, respectively.

To know if your transactions were impacted, they would need to meet all of the following criteria:

  • Your store address is in California or Texas. You can check your store address in WooCommerce > Settings.
  • Your store is using WooCommerce Tax. To check if the automated taxes feature is enabled look at the Automated taxes setting in WooCommerce > Settings > Tax. This tab is only visible if taxes are enabled.
  • Your store had transactions during the affected time windows. To review your orders, go to WooCommerce > Reports and select the appropriate date range:
    • In California, we returned a lower-than-expected state rate from midnight UTC (5 pm PDT on March 31st) until the issue was resolved at 1:25 PM UTC (2:25 am PDT on April 1st.)
    • In Texas, we returned a lower-than-expected city rate from midnight UTC (7 pm CDT on March 31st) until the issue was resolved at 5:30 PM UTC (8:25 am PDT on April 1st.)

If your transactions were affected and your business uses the tax reports for reporting & filing, you likely need to manually correct the collection amount for those transactions before filing your sales tax returns. This Sales Tax Calculator could be a helpful tool.

As always, we recommend consulting with a tax professional or an accountant that can advise regarding any applicable laws to your state, country, or business. Each business is unique.

How do I reprint or refund a label? ↑ Back to top

You can also reprint your label or request a refund, if necessary. When editing an order select the three ellipsis menu to see those options:

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