Understanding the WooCommerce System Status Report

The WooCommerce System Status report is a vital tool for troubleshooting issues with your site. With a wide variety of sections and fields, you can check software versions, server settings, and WordPress configuration.

  1. View your System Status report. Go to: WooCommerce > System Status.

  1. Try troubleshooting using the info below, before opening a ticket at Woo Support.

  2. Select Get System Report and copy/paste it into your Support Ticket, if you’re still having issues. The information included will help our support team solve the issue more quickly.

WordPress Environment ↑ Back to top

This provides general information about your site and WordPress installation, and features you have enabled.

Field Name Description Example
Home URL URL of your site’s homepage. http://example.com
Site URL Root URL of your site. http://example.com
WC Version Version of WooCommerce installed on your site. 3.0.0
Log Directory Writable Whether the WooCommerce log directory is writable, and the location. /srv/www/wp-content/uploads/wc-logs/
WP Version Version of WordPress installed on your site. 4.7.3
WP Multisite  Whether you have WordPress Multisite enabled. No
WP Memory Limit Maximum memory (RAM) that your site can use at one time. Learn how to increase this limit here. 256 MB
WP Debug Mode Displays whether WordPress is in Debug Mode.
WP Cron Displays whether WordPress Cron is enabled.
Language Current language used by WordPress. Default = English en_US

Server Environment ↑ Back to top

This provides general information about your server.

Field Name Description Example
Server Info Information about the web server currently hosting your site. nginx / apache
PHP Version Version of PHP installed on your hosting server. 7.0.17
PHP Post Max Size Largest file size that can be contained in one post. 100 MB
PHP Time Limit Amount of time in seconds that your site spends on a single operation before timing out (to avoid server lockups). 300
PHP Max Input Vars The maximum number of variables your server can use for a single function to avoid overloads. 6144
cURL Version Version of cURL installed on your server, if any. 7.53.1, OpenSSL/1.0.1t
SUHOSIN Installed Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers against a number of well-known problems in PHP applications; and also against potential unknown vulnerabilities within these applications or the PHP core itself. If enabled on your server, Suhosin may need to be configured to increase its data submission limits. More info at: Data not saving variations and rates.
Max Upload Size Largest file size that can be uploaded to your WordPress installation. 100MB
Default Timezone is UTC Whether the timezone for your server is UTC.
fsockopen/cURL Payment gateways can use cURL to communicate with remote servers to authorize payments. Other plugins may also use it when communicating with remote services.
SoapClient Some Web services use SOAP to get information from remote servers, e.g., Live shipping quotes from FedEx require SOAP be installed.
DOMDocument HTML/Multipart emails use DOMDocument to generate inline CSS in templates.
GZip GZip (gzopen) is used to open the GEOIP database from MaxMind.
Multibyte String Multibyte String (mbstring) functions are used to support UTF-8 characters.
Remote Post PayPal uses this method of communication when sending back transaction information. More info at: wp_remote_post Codex page.
Remote Get WooCommerce plugins may use this method of communication when checking for updates.

Database ↑ Back to top

This tells you your current database version, and lists all database tables and whether or not they exist.

Field Name Description Example
WC Database Version Version of WooCommerce that the database is formatted for. 2.6.14
Database prefix wp_
woocommerce_sessions
woocommerce_api_keys
woocommerce_attribute_taxonomies
woocommerce_downloadable_product_permissions
woocommerce_order_items
woocommerce_order_itemmeta
woocommerce_tax_rates
woocommerce_tax_rate_locations
woocommerce_shipping_zones
woocommerce_shipping_zone_locations
woocommerce_shipping_zone_methods
woocommerce_payment_tokens
woocommerce_payment_tokenmeta

Security ↑ Back to top

Displays whether your connection is protected. Errors should be hidden from untrusted visitors trying to view your information.

Active Plugins ↑ Back to top

This displays all WooCommerce-related plugins installed on your site. You can view current version numbers of your software and if any extensions have updates available.
updates

Settings ↑ Back to top

This shows general settings for your site.

Field Name Description Example
API Enabled Does your site have REST API enabled?
Force SSL Does your site force an SSL certificate for transactions?
Currency What currency are prices are displayed in and payments processed in USD ($)
Currency Position Position of the currency symbol when displaying prices. left
Thousands Separator Character used for a thousands separator in displayed prices. ,
Decimal Point Character used for decimal points in displayed prices. .
Number of Decimals Places shown after decimal points in displayed prices. 2
Taxonomies: Product types Terms used for product types/statuses booking, bundle, external, grouped, simple, subscription, variable

WC Pages ↑ Back to top

This shows page IDs and Permalinks designated as WooCommerce pages.

For example: If your site is http://example.com, a user would get to the Cart page by going to http://example.com/cart/

Field Name Description Example
Shop Base URL of your WooCommerce shop’s homepage (along with the Page ID). #3 – /shop/
Cart URL of your WooCommerce shop’s cart (along with the page ID). #4 – /cart/
Checkout URL of your WooCommerce shop’s checkout (along with the page ID). #5 – /checkout/
My Account URL of your WooCommerce shop’s “My Account” Page (along with the page ID). #6 – /my-account/

Theme ↑ Back to top

This displays information about the current theme running on your installation.

This could be a more problematic area of a site, as there is no standard on what themes should and should not do, and non-Woo themes can cause conflicts with WooCommerce or one of its extensions.

If you’re experiencing issues with your site, we recommend temporarily switching to the free Storefront Theme. If your problem is resolved while the Storefront theme is active, then the issue is with the theme. To resolve, check for updates or contact the theme developer to see if there is a fix.

Field Name Description Example
Name Name of the current active theme. Canvas
Version Installed version of the current active theme. 5.11.3
Author URL Developer or theme URL https://woocommerce.com
Child Theme Whether the active theme is a child theme, and what the parent theme is. x
WooCommerce Support Whether the theme declares WooCommerce support.

Templates ↑ Back to top

This shows any files that override default WooCommerce template pages and also note if the templates are outdated.

If you are experiencing trouble with any of the pages displayed, switching to the Storefront theme will ensure that the original template files are used. For more information, see Fixing Outdated WooCommerce Template Files. For a long-term fix, you need to contact the theme developer.
overrides

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