The WooCommerce System Status report is a vital tool for troubleshooting issues with your site. With a wide variety of sections and fields, you can check software versions, server settings and WordPress configuration.
1. View your System Status report. Go to: WordPress Admin > WooCommerce > System Status.
2. Try troubleshooting using the info below, before opening a ticket at Woo Support.
3. Select Get System Report and copy/paste it into your Support Ticket, if you’re still having issues. The information included will help our support team solve the issue more quickly.
WordPress Environment ↑ Back to top
This provides general information about your site and WordPress installation, and features you have enabled.
|Home URL||URL of your site’s homepage.||http://example.com|
|Site URL||Root URL of your site.||http://example.com|
|WC Version||Version of WooCommerce installed on your site.||2.6.8|
|Log Directory Writable||Whether the WooCommerce log directory is writable, and the location.||
|WP Version||Version of WordPress installed on your site.||4.6.1|
|WP Multisite Enabled||Whether you have WordPress Multisite enabled.||No|
|WP Memory Limit||Maximum memory (RAM) that your site can use at one time. Learn how to increase this limit here.||256 MB|
|WP Debug Mode||Displays whether WordPress is in Debug Mode.||–|
|WP Cron||Displays whether WordPress Cron is enabled.||√|
|Language||Current language used by WordPress. Default = English||en_US|
Server Environment ↑ Back to top
This provides general information about your server.
|Server Info||Information about the web server currently hosting your site.||nginx / apache|
|PHP Version||Version of PHP installed on your hosting server.||7.0.13|
|PHP Post Max Size||Largest file size that can be contained in one post.||100 MB|
|PHP Time Limit||Amount of time in seconds that your site spends on a single operation before timing out (to avoid server lockups).||300|
|PHP Max Input Vars||The maximum number of variables your server can use for a single function to avoid overloads.||6144|
|CURL Version||Version of CURL installed on your server, if any.||7.50.3, OpenSSL/1.0.1t|
|SUHOSIN Installed||Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers against a number of well-known problems in PHP applications; and also against potential unknown vulnerabilities within these applications or the PHP core itself. If enabled on your server, Suhosin may need to be configured to increase its data submission limits. More info at: Data not saving variations and rates.||–|
|Max Upload Size||Largest file size that can be uploaded to your WordPress installation.||100MB|
|Default Timezone is UTC||Whether the timezone for your server is UTC.||√|
|fsockopen/cURL||Payment gateways can use cURL to communicate with remote servers to authorize payments. Other plugins may also use it when communicating with remote services.||√|
|SOAP Client||Some Web services use SOAP to get information from remote servers, e.g., Live shipping quotes from FedEx require SOAP be installed.||√|
|DOMDocument||HTML/Multipart emails use DOMDocument to generate inline CSS in templates.||√|
|GZip||GZip (gzopen) is used to open the GEOIP database from MaxMind.||√|
|Multibyte String||Multibyte String (mbstring) functions are used to support UTF-8 characters.||√|
|Remote Post||PayPal uses this method of communication when sending back transaction information. More info at: wp_remote_post Codex page.||√|
|Remote Get||WooCommerce plugins may use this method of communication when checking for updates.||√|
Database ↑ Back to top
This tells you your current database version, and lists all database tables and whether or not they exist.
|WC Database Version||Version of WooCommerce that the database is formatted for. Should be the same as your WooCommerce version.||2.6.8|
|table_name||Whether the table exists or not.||√|
|MaxMind GeoIP Database||The GeoIP from MaxMind is used to geolocate customers.||/woodev/wp-content/uploads/GeoIP.dat|
Active Plugins ↑ Back to top
This displays all WooCommerce-related plugins installed on your site. You can view current version numbers of your software and if any extensions have updates available.
Settings ↑ Back to top
This shows general settings for your site.
|Force SSL||Does your site force an SSL certificate for transactions?||√|
|Currency||What currency prices are displayed in, and gateways process payments in.||USD ($)|
|Currency Position||Position of the currency symbol when displaying prices.||left|
|Thousands Separator||Character used for a thousands separator in displayed prices.||,|
|Decimal Point||Character used for decimal points in displayed prices.||.|
|Number of Decimals||Places shown after decimal points in displayed prices.||2|
API ↑ Back to top
This shows information about the REST API.
WC Pages ↑ Back to top
This shows page IDs and Permalinks designated as WooCommerce pages.
For example: If your site is
http://example.com, a user would get to the Cart page by going to
|Shop Base||URL of your WooCommerce shop’s homepage (along with the Page ID).||#4 – /shop/|
|Cart||URL of your WooCommerce shop’s cart (along with the page ID).||#5 – /cart/|
|Checkout||URL of your WooCommerce shop’s checkout (along with the page ID).||#6 – /checkout/|
|My Account||URL of your WooCommerce shop’s “My Account” Page (along with the page ID).||#7 – /my-account/|
Taxonomies ↑ Back to top
|Product Types||List of taxonomy terms that can be used for product types.||external (external), grouped (grouped), simple (simple), subscription (subscription), variable (variable)|
Theme ↑ Back to top
This displays valuable information about the current theme running on your installation.
This could be a more problematic area of a site, as there is no standard on what themes should and should not do, and non-Woo themes can cause conflicts with WooCommerce or one of its extensions.
If you’re experiencing issues with your site, we recommend temporarily switching to the Storefront Theme. If your problem is resolved while the Storefront theme is active, then we can pin the issue on the theme. To resolve, check for updates or contact the theme developer to see if there is a fix.
|Theme Name||Name of the current active theme.||Canvas Child Theme|
|Theme Version||Installed version of the current active theme.||1.0|
|Author URL||Developer or theme URL||http://woocommerce.com|
|Child Theme||Whether the active theme is a child theme, and what the parent theme is.||x|
|WooCommerce Support||Whether the theme declares WooCommerce support.||√|
Templates ↑ Back to top
This shows any files that override the default WooCommerce template pages and will also note if the templates are outdated.
If you are experiencing trouble with any of the pages displayed, switching to the Storefront theme will ensure that the original template files are used. For more information, see Fixing Outdated WooCommerce Template Files. For a long-term fix, you need to contact the theme developer.