Troubleshooting using Health Check

The Health Check plugin is useful when troubleshooting problems on your WooCommerce site, particularly those related to plugin and/or theme conflicts. It allows you to do a number of tests on your site in a separate session, without affecting visitors.

For info on testing for conflicts and other troubleshooting tips, see: Self-Service Guide.

Installation ↑ Back to top

Download the Health Check plugin from the WordPress.org repository, and upload and install the .zip file to your WordPress/WooCommerce site.

Or use the WordPress Dashboard:

  1. Log in to your WordPress/WooCommerce site.
  2. Go to: Plugins > Add New.
  3. Search for Health Check & Troubleshooting.
  4. Select Install Now, and then Activate.

Usage ↑ Back to top

Backup ↑ Back to top

When getting started with the Health Check plugin, it’ll warn/ask you to make a backup. We highly recommend this.

Make a backup before performing any test or making changes to your site, if you don’t already have one. More info at: Backing Up WordPress Content.

Overview ↑ Back to top

Health Check includes a good, general overview of your WordPress installation. In comparison, the WooCommerce System Status Log is more in-depth.

To access the Health Check overview, go to: Dashboard > Health Check:

Troubleshooting ↑ Back to top

Health Check’s true power is its troubleshooting mode, allowing you to switch the theme and test plugins without impacting visitors to your site.

To troubleshoot, go to Dashboard > Health Check > Troubleshooting and then select Enable Troubleshooting Mode.

Once in Troubleshooting Mode, you can control which theme and plugins are enabled via the Dashboard. Initially, all plugins are disabled.

When troubleshooting a WooCommerce site, Enable the WooCommerce plugin:

It’s also possible to manage plugins and themes in Troubleshooting Mode via the Admin bar:

When viewing your site, you’ll see your own specific session where the theme and plugins are set by Health Check. When visitors view your site, it appears normal.

At this point, perform any necessary tests.

To disable Troubleshooting Mode at any time, selecting Disable Troubleshooting Mode on your site’s Dashboard or via the Admin bar.

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