Smart Coupons provide a powerful, “all-in-one” solution for gift certificates, store credits, discount coupons, and vouchers extending the core functionality of WooCommerce coupons.
This doc article explains how to resend coupons generated from an order to the buyer.
Generated coupons sometimes fail to be delivered, and the buyer will ask for the coupon details.
Features available in WooCommerce core can resend some emails to customers, such as the Customer Invoice. Coupons generated after the order are included in the Customer Invoice, so you can use this feature to resend coupon details.
To resend coupon’s details:
- Open the order.
- Go to: Order Actions
- Select Customer Invoice
- Click the round button with the arrow (marked in the screenshot).
Resending coupon details ↑ Back to top
A buyer can send a store credit as a gift card to a friend. If they are asking to send coupon’s details to a friend directly, this is not possible. You can send a Customer Invoice to the buyer and ask them to copy and send the coupon details to his/her friend.