Product Vendors FAQ

Overview ↑ Back to top

Below we have a range of questions that are often asked about the Product Vendors. If a solution requires some form of custom code, then the team at WooCommerce.com support cannot help with that as per our Support Policy.

Which payment gateways can I use? ↑ Back to top

Any payment gateway can be used to accept payments from customers in the front end at checkout.

In WP Admin, for vendors to receive automated payment of commissions, PayPal must be used.

How do refunds work? ↑ Back to top

Currently there is no easy way to track refunds by customers/product as WooCommerce does not have line-level refunds. Therefore you have to take note of this manually and work with the vendors to retrieve the cost.

One way to manage this is to establish a system in which vendors make a deposit to your account and any time there is a refund, you can deduct it from their balance. This saves you from chasing vendors for reimbursement. Instead you would request that vendors top up their deposit balance.

What happens when an order is canceled? ↑ Back to top

When an order is canceled, a cancellation email is sent to vendors to notify them. Depending on if they have already shipped the item or commission has already been paid, you would need to contact the vendor and work out the details.

Is it possible to display a list of all vendors, or create a page of vendor profiles? ↑ Back to top

To display a list of all vendors, you can use the shortcode [wcpv_vendor_list]. Available attributes are “show_name” and “show_logo”. So you can say [wcpv_vendor_list show_name=true] and that would display the vendor list with names.

Why is there no product submission from the frontend? ↑ Back to top

This was a decision to match the core WooCommerce experience – all products are added via the admin interface. We have an open enhancement request here – https://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/4008053-frontend-submissions-product-woocommerce

Why can’t I assign multiple vendors to a single product? ↑ Back to top

This is more of a marketing decision than anything else.

If you look at the bigger box stores such as Amazon, they also don’t allow this. The reason is simple. If you’re a vendor selling the same item as another vendor, you would want YOUR item to stand out, yes? So you would perhaps adjust the price. Make your product images more clear. Add more images than your competitor. Add a better item description than your vendor. And more.

So if you were able to add multiple vendors to the same item, then you would not be able to create a competitive market.

Can I remove fields from the vendor registration page? ↑ Back to top

Yes! You can achieve this by overriding the shortcode-registration-form.php file found in Product vendors woocommerce-product-vendors/templates folder.

Copy the shortcode-registration-form.php file from there and put it into a directory within your theme, keeping the same file structure but removing the /templates/ subdirectory from the product vendors folder.

It should look like this: wp-content/themes/YOUR_THEME/woocommerce-product-vendors/shortcode-registration-form.php

Remove the field/s you don’t want, and save the file.

The copied file will now override the default template file.

Vendors can’t search for all customers. ↑ Back to top

By default, that is expected behavior. Vendors are only allowed to search for customers of theirs who have either purchased a product from them or are created by them. Vendors cannot search for customers that are not theirs or other vendors.

Vendors can’t import/export products. ↑ Back to top

Vendors do not have the ability to mass import/export their products at this time. The core WooCommerce Import/Export buttons are shown on the Products page but they are non-functional.

Payouts are not processing with response code 422 ↑ Back to top

If payouts are not processing and you have a similar log to the below in your logs, this means your PayPal account does not have sufficient funds to complete the payout.

Got Http response code 422 when accessing https://api.sandbox.paypal.com/v1/payments/payouts?.

Extensions Compatible with Product Vendors ↑ Back to top

Note: This is a Developer level doc. If you are unfamiliar with code/templates and resolving potential conflicts, select a WooExpert or Developer for assistance. We are unable to provide support for customizations under our Support Policy.

Can I change the URL vendor slug from “vendor” to something else? ↑ Back to top

Yes! You can use the filter here wcpv_vendor_slug.
So in your child theme’s functions.php file you can add the following:
add_filter( 'wcpv_vendor_slug', 'change_product_vendors_slug' );
function change_product_vendors_slug() {
return 'YOUR NEW SLUG';
}

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