When attempting to sign-up for a Stripe account using the same email address used to sign-up to WooCommerce Payments, you may receive the following error:
An account already exists with this email. If you’d like to create a new Stripe account with the same email address, sign in and follow the instructions to manage multiple accounts.
While a Stripe Express account does exist to power your WooCommerce Payments account, it is not possible to login to Stripe.com with that account directly.
Instead, you need to access the Stripe Express dashboard via your WordPress site’s dashboard.
Creating a Standard account ↑ Back to top
Because it is not possible to sign-up for a Stripe account with the same email address used with WooCommerce Payments, to create a new Stripe account, you need to either:
- Change the email on the Stripe account connected to WooCommerce Payments; or
- Use a different email address for the new Stripe account.
Unique email with an alias ↑ Back to top
With Gmail and many other email systems, the easiest way to create a unique email address for your new Stripe account is to add
+stripe to your existing email.
For example, if your email address is
firstname.lastname@example.org, you can use
Change email on your account ↑ Back to top
To update the email used on the Stripe account connected to WooCommerce Payments:
- Login to the Stripe Express dashboard with these instructions.
- Change the email on the account to something unique, like
- Sign-up for the new Stripe account with your existing email.
Contact Support ↑ Back to top
If you are unable to access your WooCommerce site or need additional assistance accessing your Stripe account for WooCommerce Payments, please contact WooCommerce support.