I got a chargeback with WooCommerce Payments? What do I need to do?

WooCommerce Payments is available to stores based in the US. Based outside the US? Request to be notified when it becomes available in your country.

Disputes – where one of your customers has disputed a charge with his or her credit card provider – are an unfortunate part of accepting payments online.

Disputes are handled by your customer’s bank, so while we cannot provide specific information about how a dispute will be reviewed, we do want you to have the best chance possible in winning disputes: Documentation to help understand and respond to disputes.

We understand disputes can be frustrating and are here to help you through the process. If you have any questions, please contact support.

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