WooCommerce Payments FAQs

Pricing & Fees ↑ Back to top

  1. What are the fees for WooCommerce Payments?
  2. Why aren’t fees refunded when I refund a charge with WooCommerce Payments?
  3. Why is there a debit from WCPAYMENTS on my bank account?

Getting Paid ↑ Back to top

  1. What’s the difference between a Payout and a Deposit in WooCommerce Payments?
  2. How do I change my deposit account information with WooCommerce Payments?
  3. Why are deposits to my WooCommerce Payments account suspended?
  4. When will I receive deposits for my WooCommerce Payments account balance?

Account Management ↑ Back to top

  1. My name or business name has changed. How do I update it with WooCommerce Payments?
  2. Why does WooCommerce Payments require a WordPress.com account?
  3. Does WooCommerce Payments Require the Jetpack Plugin?

Stripe Account Management ↑ Back to top

  1. How do I access my Stripe account dashboard?
  2. Why does Stripe say that my account is linked to a business that works with Stripe?
  3. How do I sign-up for Stripe with the email on my WooCommerce Payments account?
  4. Can I use my existing Stripe account with WooCommerce Payments?

Disputes ↑ Back to top

  1. I got a chargeback with WooCommerce Payments? What do I need to do?
  2. Why is there a charge from WooPay.id on my credit card statement?

Terms of Service ↑ Back to top

  1. What products are not permitted on my store when accepting payments with WooCommerce Payments?
  2. Why is my WooCommerce Payments account restricted?
  3. Why are deposits to my WooCommerce Payments account suspended?

Features & Extension Compatibility ↑ Back to top

  1. Does WooCommerce Payments support Subscriptions and recurring payments?
  2. Does WooCommerce Payments support Pre-Orders?
  3. Does WooCommerce Payments support 3D Secure?

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