WooCommerce Payments FAQs

WooCommerce Payments is currently available only to select merchants. Want to try it out? Request an invite.

Pricing & Fees ↑ Back to top

  1. What are the fees for WooCommerce Payments?
  2. Why aren’t fees refunded when I refund a charge with WooCommerce Payments?
  3. Why is there a debit from WCPAYMENTS on my bank account?

Features & Extension Compatibility ↑ Back to top

  1. Does WooCommerce Payments support Subscriptions and recurring payments?
  2. Does WooCommerce Payments support Pre-Orders?
  3. Does WooCommerce Payments support 3D Secure?

Getting Paid ↑ Back to top

  1. What’s the difference between a Payout and a Deposit in WooCommerce Payments?
  2. How do I change my deposit account information with WooCommerce Payments?
  3. Why are deposits to my WooCommerce Payments account suspended?
  4. When will I receive deposits for my WooCommerce Payments account balance?

Disputes ↑ Back to top

  1. I got a chargeback with WooCommerce Payments? What do I need to do?

Account Management ↑ Back to top

  1. My name or business name has changed. How do I update it with WooCommerce Payments?
  2. What products are not permitted on my store when accepting payments with WooCommerce Payments?
  3. Why is my WooCommerce Payments account restricted?
  4. Can I use my existing Stripe account with WooCommerce Payments?

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