How to Get Help

To get support for issues and questions you might have, there are two paths:

  • Helping you help yourself. Issues can be solved right away and you need not open a ticket and wait for a reply, no matter how fast we are.
  • Opening a ticket. It greatly speeds up the process if you give us as much information as possible: Things like your WooCommerce System Status Report, a temporary login, and more as outlined below.

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Enter your question in the search box above, or use your favorite search engine to research a solution.

Verify everything is up to date ↑ Back to top

 

To ensure you have the latest version of the software powering your site (WordPress, plugins, and themes), go to the Dashboard > Updates menu to see if anything needs to be updated.

wordpress-updates

To provide the most efficient support possible, update your theme and plugins BEFORE contacting support.

Update Notifications

If you purchased a WooCommerce product and have not installed the WooCommerce Helper, follow the WooCommerce Helper documentation to install and activate your WooCommerce keys. This is only necessary for products downloaded from WooCommerce.com (paid & free).

Check for conflicts ↑ Back to top

To properly troubleshoot an issue we need to rule out any theme or plugin conflicts.

  1. Enable a default WordPress theme, such as Twenty Sixteen. If the issue stops, there is a conflict with your theme. Please contact the theme developer for further assistance.
  2. Disable all plugins, if not caused by the theme. Enable plugins one by one to find the one causing conflict.
  3. Contact support if the issue persists and is related to a WooCommerce.com product.

If the conflict is with a 3rd party (non-Woo) theme or plugin, you must contact the developer directly. We can’t and do not provide support for 3rd party products.

Contact Woo Support ↑ Back to top

Click to Open a Ticket.

 

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