To get support for issues and questions you might have, there are two paths:
- Helping you help yourself. Issues can be solved right away and you need not open a ticket and wait for a reply, no matter how fast we are.
- Contacting our Help Desk. It greatly speeds up the process if you give us as much information as possible: Things like your WooCommerce System Status Report, a temporary login, and more as outlined below.
Search our documentation ↑ Back to top
Enter your question in the search box above, or use your favorite search engine to research a solution.
Verify everything is up to date ↑ Back to top
To ensure you have the latest version of the software powering your site (WordPress, plugins, and themes), go to the Dashboard > Updates menu to see if anything needs to be updated.
To provide the most efficient support possible, update your theme and plugins BEFORE contacting support.
If you purchased a WooCommerce product, you must activate your WooCommerce keys as described in Managing WooCommerce.com subscriptions. This is only necessary for products downloaded from WooCommerce.com (paid & free).
Check for conflicts ↑ Back to top
To properly troubleshoot an issue, we need to rule out any theme or plugin conflicts.
- Enable a default WordPress theme, such as Twenty Sixteen. If the issue stops, there is a conflict with your theme. Please contact the theme developer for further assistance.
- Disable all plugins, if not caused by the theme. Enable plugins one by one to find the one causing conflict.
- Contact support if the issue persists and is related to a WooCommerce.com product.
If the conflict is with a third-party (non-Woo) theme or plugin, you must contact the developer directly. We cannot and do not provide support for third-party products.
Contact Woo Support ↑ Back to top
Click to Open a Ticket.