Google Product Feed – Troubleshooting

If there are any issues with the feed file you uploaded, you can click on the feed name to get further details. A list of errors and warnings is provided, with a description of what is required to resolve the issue and examples of some items affected.

Generally resolving these will be a case of enabling a feed field, and providing data for it, or resolving data quality issues with the data being output. For information on setting up the values that go into the feed read the support article on Setting Product Data.

If you need to raise a support ticket about data issues from this page, then please be sure to include the full, exact error message, and at least one specific item ID that exhibits the error. The feed page includes a Download full report button which can be used to download a list of all errors / warnings.

My feed is missing tax ↑ Back to top

To account for tax on your products, configure tax rules in your Google Merchant Center account. You can find options in the Sales Tax menu item in the Tools menu in your Google Merchant Center Account

My feed is missing shipping information ↑ Back to top

Shipping rules need to be configured in your Google Merchant Center account. Shipping configuration is accessed from the “Delivery & returns” link in the Tools menu of your Google Merchant Centre account.

The feed includes shipping weights for products if you need to set up weight-based pricing. It’s not practical to provide shipping information in the feed itself. The feed can also be configured to send delivery_label information (which can be mapped to shipping classes in WooCommerce) if that helps you set up more accurate shipping information.

Insufficient product identifiers: Missing two out of three attributes [GTIN, Brand, MPN] ↑ Back to top

Google require you to submit product identifiers for certain classes of products. The plugin supports all of the elements you need, however which you use will depend on your store. You can enable any of the required fields (GTIN / Brand / MPN) on the plugin settings page (WooCommerce >Settings >Product Feeds) as well as setting defaults, or pre-population rules to pull in data from other fields (e.g. SKU). For more information on providing product data, see the article on Setting Product Data.

Google says my feed is missing “xxxxxx” ↑ Back to top

Verify that you selected the fields needed for your region and market sector on the Settings page found at: WooCommerce >Settings >Product Feeds.

If you’re unsure what information to provide, read Google’s guidance at: Product Feeds Specification. Once you know which fields are missing, read the support article on Setting Product Data.

Timeouts / “Extra content at the end of the document” errors ↑ Back to top

Generating the product feed means that WordPress must load all product data in a single request, and it often takes more resources than an average page request. The feed generator tries to be as efficient as possible, but depending on the size and complexity of your store, and your chosen hosting environment, it may hit limits, either time limits, or memory limits.

If you do encounter issues, there are a number of things you can do:

Google says my feed is HTML and not the correct format ↑ Back to top

If you are hosted at WPEngine, they don’t allow Google to access URLs with query arguments. Instead use a permalink-style URL.

Instead of:
http://www.example.com/?woocommerce_gpf=google

you should use:
http://www.example.com/woocommerce_gpf/google

My sale prices aren’t showing ↑ Back to top

Sale prices are included in the feed automatically, and should feed through to Google Merchant Centre automatically.

However, Google Merchant Centre shows the “standard price” in most places, which can be confusing. However, if you view the details of an individual product in your Google Merchant Centre account you should be able to confirm that the sale price is present. Navigate to Products » All Products and click on a specific product. On the product detail screen scroll down to the “Final Attributes” section, and you should see your sale price listed:

Screenshot of sale price in Google Merchant Centre

 

Questions & Feedback ↑ Back to top

Have a question before you buy? Please fill out this pre-sales form.

Already purchased and need some assistance? Open a support ticket via the Help Desk.

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