The Amazon and eBay Integration is the easiest way of selling on Amazon and eBay, allowing you to create and manage marketplace listings directly from WooCommerce. It will also automatically take care of inventory and marketplace orders.
Setup and Configuration ↑ Back to top
After the initial sync has completed (takes a few minutes depending on the size of catalog) you’ll be given a quick tour. You’re then ready to connect your first marketplace and grant access.
Next, you’re invited to set “defaults.” These are used to pre-configure listings as new products are added in WooCommerce making it quicker and easier to list – but don’t worry they can be easily changed before listing if you wish.
Note Amazon and eBay have different default options so the defaults you are asked to set depends on which marketplace account you have connected (you can connect a different marketplace account and set defaults for that later).
This quick-start guide is designed to help you get up and running quickly but remember, support is only a click away! Either via chat or email from within the app (orange support button at the bottom right of the screen).
Step 1 – Setting Defaults ↑ Back to top
- Price & Quantity – ‘Web Price’ creates a live sync to your WooCommerce prices (change a price in WooCommerce and marketplace listings get updated automatically) but you can also choose a constant value (no live sync), % or $ increase/decrease (relative to your web price with live sync) and apply rounding if desired.
‘Web quantity’ creates a live sync to your WooCommerce inventory (which gets automatically reduced after sales on marketplaces) but you can also choose a fixed value (no live sync), a buffer (e.g. choosing a buffer of 2 when your WooCommerce inventory is 5 will display 3 on listings) and max quantity (e.g. choosing a max quantity of 5 will always show 5 on listings unless WooCommerce inventory drops below 5 where it will show the actual inventory).
- Shipping & Returns – You can add multiple default shipping services for both domestic & international as well as specify ship to locations.
Return periods in days and returns type (exchange/money back) can also be set. For Amazon, you can choose merchant fulfilled or FBA (Fulfilled by Amazon)
- Categories –For eBay there is an option to enable ‘auto-categorization’ which compares the product being listed with similar products already on eBay and determines the most appropriate eBay category. Initially, items are listed in ‘Other’ and after a few minutes the category is updated (hence please be patient for auto-cat to finish). If you select ‘Disabled’, you will need to manually set categories for individual or groups of products in the Marketplace Listings grid (see below) prior to listing.
(Note – The quality of the automated category selected is determined by a number of factors (e.g. quality of product data and number of similar items on eBay). So whilst it can never be perfect, when applied in bulk across your entire WooCommerce catalog, auto-cat can save hours of setup time by automating the process of finding relevant categories. Of course, we recommend you check you are happy with the selected categories but generally it is far quicker to change any categories you aren’t happy with after auto-cat has finished than it is to manually set each one instead of using auto-cat. But it’s up to you, if your catalog is simple you can easily set manually prior to listing).
- Product identifiers – Set the field in WooCommerce containing your UPC/EAN/ISBN data so ‘Amazon & eBay Integration’ can match your product with existing listings on the marketplaces.
- Listing Duration – Set the duration of your eBay listings when items are enabled
- Auto-list – Choose if new products added to WooCommerce should be automatically listed on eBay with your chosen default settings (make sure you are happy with all your default settings prior to enabling this!)
- Orders – Choose whether ‘Amazon and eBay Integration’ should automatically send orders to WooCommerce from Amazon/eBay or not. You can decide if auto-send should be for all listings or only the products ‘WooCommerce Amazon & eBay Integration’ is managing (i.e. set to “enabled”). Be sure to consider other apps/channel you have connected and avoid duplicate orders being sent.
Also choose whether to receive orders in WooCommerce when the customer has committed to buy (eBay), when they have an order pending (Amazon) or when they have completed payment.
On eBay you can choose to have positive feedback sent to eBay customers once they have completed a transaction.
The default setting wizard is launched when you first connect a marketplace account but it can also be accessed to update defaults in Settings.
Step 2 – Understanding the Marketplace Listings Grid ↑ Back to top
The Marketplace Listings grid is a spreadsheet style interface that allows fast and easy creation and editing of marketplace listings.
Each tab represents a different Amazon and eBay connected marketplace and offers separate configuration for each.
Each row represents a single product in your catalog (any ‘child’ SKUs are found by clicking the ‘+’ symbol on rows). Scroll the grid vertically to see all your products.
Each column represents a different field for your products. The fixed left-hand side columns show the details from your product catalog in WooCommerce and their listing status on the marketplace tab you are on. The right-hand side shows the marketplace settings and values. Scroll the grid horizontally to view additional settings.
Column groups can be expanded and collapsed for easy viewing by clicking the “<>” icon. Additional columns (settings) can be added to (or removed from) the grid using the white “customize grid” button at the top.
You can filter, sort and bulk select to quickly make changes by using the check-box at the top-left to select all products (selects all filtered products if you have a filter applied). Or you can select individual product rows with the check-boxes against each product row in the first column.
For example, to change the marketplace price for a listing expand the pricing column and change the pricing rules on individual products. Or for bulk edits use filters/check-boxes to select the group of products you want to change in bulk and set new price rules using the Xpress Grid Multi Edit (green) row at the top of the grid.
Step 3 – Listing Products ↑ Back to top
- Select the products you wish to create eBay listings for using check-boxes on the left. Remember you can use filters if you wish and select all chosen products with the top check-box. (Note, if you have existing eBay listings you want to link so you can sync them from WooCommerce see ‘Link eBay Listings’ in the ‘Additional Views’ section below).
- Check the marketplace settings in the right-hand columns are all set correctly
- ‘Enable’ and click the ‘Save and Publish to eBay’
The flashing ‘link’ icon means the listings are being created, and when completed will either turn blue if the listings have been successfully created, or red in the case of an error (click on the icon to read the error from eBay).
- Select the products you wish to list on Amazon using check-boxes on the left (remember you can use filters if you wish and select all chosen products with the top check-box)
- Check the marketplace settings in the right-hand columns are all set correctly
There is useful flow chart of the following information here: Amazon Listing Flowchart using WooCommerce Amazon & eBay Integration
The next step depends on what kind of products you are selling on Amazon. There are two options:https://get.codisto.help/hc/en-us/articles/115015631087-Amazon-listing-flow-chart-using-WooCommerce-Amazonand-eBay-Integration
- Selling existing products already on Amazon – your product will need to be linked with an existing ASIN (Amazon Standard Identification number) i.e. an existing Amazon’s listing
- Selling your own unique branded product or a product new to the Amazon marketplace – you will need to create a new ASIN i.e. an entirely new listing.
‘Amazon & eBay Integration’ will use product identifiers (UPC/EAN/ISBN) in WooCommerce and attempt to automatically match your products with existing listings on Amazon and find an ASIN for you.
If you have previously created your own listings and they exist in Amazon Seller Central, then ‘Amazon & eBay Integration’ will attempt to match the SKU code from your eCommerce platform with the SKU code that exists in Seller Central and retrieve the existing ASIN. Please note – SKU code match is only possible for products that are on Seller Central – it is not possible to match SKU codes from your eCommerce platform with products in the general Amazon catalog (i.e. those not in YOUR Seller Central) because Amazon doesn’t use SKU code product identifiers.
If a match is found, the product’s ASIN will be visible and the Amazon status toggle button becomes active allowing you to ‘enable’:
However, if you’re product has not been automatically matched with an ASIN you can choose to:
1. Manually search for the item on Amazon and (if it exists) apply the ASIN and use the existing Amazon product data to list your product
2. Create a new ASIN (add a new, unique product to the Amazon catalog). To create a new ASIN (listing on Amazon) just select a ‘Category’ and “Enable” and ‘Amazon & eBay Integration’ will create an ASIN and listing for you. (Category column is 5 columns right of “Amazon Status”). Note, Multi-variant listings require you also need to select a ‘Variation theme’ e.g. Size/Color. (Variation theme is found by expanding the ‘Catalog Data’ column group on the far right of the grid).
Saving to Amazon
Once you save using the white Amazon save button (top left), the flashing ‘link’ icon means the listings are being created, and when completed will either turn blue if the listings have been successfully created, or red in the case of an error (click on the icon to read the error from Amazon).
The flashing ‘link’ icon means the listings are being created, and when completed will either turn blue if the listings have been successfully created, or red in the case of an error (click on the icon to read the error from Amazon).
You have now successfully created your first listings and are on your way to increasing sales!
FAQs ↑ Back to top
How long does it take to set up and start selling? ↑ Back to top
Because ‘Amazon and eBay Integration’ for WooCommerce, powered by Codisto, sits inside your existing eCommerce platform there’s no data migration to a separate multi-channel platform required which can save days or even weeks of setup time.
With ‘Amazon and eBay Integration’, installation and connecting a marketplace takes about a minute. Setting default listing values takes another minute or so. If you are happy listing all products with default values there is nothing more to do except enable the products (in bulk) you want to list (or link to existing listings).
Amazon and eBay limit the speed of listing hundreds or thousands of products to a certain rate per minute but a few thousand products are listed in about an hour. If you wish to configure certain products away from the default values, setup time is dependent on how many changes you are making but all changes can be done in bulk. It’s rare that merchants take any more than an hour or so for the most complicated configurations and everyone is normally selling same day.
Does ‘Amazon and eBay Integration’ support all Amazon and eBay marketplaces globally and all eCommerce platform store currencies? ↑ Back to top
Yes. ‘WooCommerce Amazon and eBay Integration’ supports listings on all Amazon and eBay sites around the world all from within your eCommerce platform. ‘Amazon and eBay Integration’ supports all store currencies and you can use our in-built currency manager to list on marketplaces in different currencies.
Can I set separate price and quantity rules, titles and descriptions? ↑ Back to top
Yes. It’s easy to set different rules for marketplace listings different to those used on your webstore and quickly apply them in bulk using in built operators or mapping fields from your eCommerce platform.
What do you mean by real-time sync? ↑ Back to top
‘Amazon and eBay Integration’ sync is ‘event driven’. This means as soon as something happens like an item gets sold or a price gets changed, it is constantly ‘listening’ and reacts as soon as the message that something has changed is received, which means you can’t oversell or sell at the wrong price because we avoid the need for scheduled sync events. This is different from alternative approaches which run event changes on scheduled frequencies e.g. every hour. A scheduled sync approach means you are always out of sync between schedules.
Does ‘Amazon and eBay Integration’ work with other third-party apps? ↑ Back to top
‘Amazon and eBay Integration’ works well with common third-party extensions e.g. shipping integrations. ‘Amazon and eBay Integration’ ‘should’ work well with other third-party apps due to our rigorous adherence to app development guidelines.
However, we cannot guarantee all third-party apps have been developed in accordance with the guidelines and given the large number it is impossible to test all. If you are using a third-party app that you are already using and suspect may cause a conflict we suggest testing ‘Amazon and eBay Integration’ with a small number or products/orders first and reach out to support if you experience any difficulties.
I have Amazon/eBay listings and want to create an online store, can ‘Amazon and eBay Integration’ do that for me? ↑ Back to top
No. ‘Amazon and eBay Integration’ uses your online store product catalog as the ‘source of truth’ to sync with Amazon/eBay. There are third-party importer tools available to create products in your eCommerce platform (search Google or app store). You can then use ‘Amazon and eBay Integration’ to create/link and sync your eCommerce platform products with Amazon/eBay.
Do you mark orders as coming from Amazon or eBay when you sync them with my eCommerce platform? ↑ Back to top
Yes. ‘Amazon and eBay Integration’ marks orders and puts them into Amazon and eBay customer groups in your eCommerce platform.
How does the free trial work? ↑ Back to top
You can use ‘Amazon and eBay Integration’ free for 30 days. No credit card is required to install and configure (‘click around’). We ask you to choose a plan and enter credit card when you list/link your first item(s).
Nothing gets charged during the free trial period but we need a payment method in place should you decided to continue with ‘Amazon and eBay Integration’ at the end of the free trial period so that sync isn’t interrupted as you move from free trial to paying subscription.
If you want to cancel at any time during the free trial simply email email@example.com and nothing will ever get charged.
What happens at end of trial? ↑ Back to top
If you choose to continue with ‘Amazon and eBay Integration’ at the end of the free trial, we will charge your credit card for the plan selected. If you choose to cancel during the free trial period (email firstname.lastname@example.org), we’ll end sync and not charge you. Any listings created during the free trial remain active at the end of the trial (we never end them), but they are no longer kept in sync with your eCommerce platform.
What’s included in free trial? ↑ Back to top
Everything. The product you use during your free trial is the same product you would use as a paying subscription.
Can I upgrade/downgrade anytime? ↑ Back to top
Yes. You can choose to upgrade or downgrade plans at any time by selecting the appropriate plan within the app.
Are there any contracts? ↑ Back to top
No. There’s no contract – just pay as you go, month-to-month. You can cancel at any time without penalty.
Are there any setup fees? ↑ Back to top
There are no setup fees or hidden charges with any of our plans.
What if I go over my plan limits? ↑ Back to top
We appreciate that exceeding plan limits by small amounts may not be enough to justify paying the next highest plan fee. We also know some sales are seasonal or have temporary increases.
To avoid these issues, Codisto charges monthly overages above the included plan limits at USD 15 cents per listing and USD 29 cents per order. You can choose to upgrade or downgrade plans at any time if these offer better value for your business by selecting the appropriate plan within the app.
What kind of payments do you accept? ↑ Back to top
We accept Visa and Mastercard.
Do I need my credit card info to sign up? ↑ Back to top
No. You can install and experience ‘Amazon and eBay Integration’ without a credit card. We ask you to choose a plan and enter credit card when you list/link your first item(s).
Nothing gets charged during the free trial period but we need a payment method in place should you decided to continue with ‘Amazon and eBay Integration’ at the end of the free trial period so that sync isn’t interrupted as you move from free trial to paying subscription. If you want to cancel at any time, email email@example.com.
Can I cancel anytime? ↑ Back to top
Yes. If you ever decide that ‘Amazon and eBay Integration’ isn’t the best Amazon/eBay integration solution for your business, simply cancel by emailing firstname.lastname@example.org. We never end any listings when you cancel, they are just not kept in sync any longer.
Do I need my own Amazon or eBay account to use ‘Amazon and eBay Integration’? ↑ Back to top
Yes. ‘Amazon and eBay Integration’ connects your online store to your Amazon/eBay account(s). You need an Amazon Professional Seller account (you can’t use an individual account because Amazon doesn’t allow third-party connections) or an eBay seller account (list any item on eBay manually once and eBay automatically turn an eBay buyer account into an eBay seller account). You are responsible for any Amazon/eBay fees – these are separate to ‘Amazon and eBay Integration’ charges.
Can I use multiple Amazon/eBay accounts? ↑ Back to top
Yes. ‘Amazon and eBay Integration’ supports multi Amazon/eBay account, multi Amazon/eBay site and multi-store use
I operate two stores, do I need two ‘WooCommerce Amazon and eBay Integration’ subscriptions? ↑ Back to top
‘Amazon and eBay Integration’ works on a ‘per instance’ basis so you need more than one subscription unless you have multiple stores on the same instance.
What is your support like? ↑ Back to top
Support is available 24/7 by email, chat. Phone support is available for Enterprise customers.
Why is ‘Amazon and eBay Integration’ a monthly fee not a one-time software purchase? ↑ Back to top
‘Amazon and eBay Integration’ is constantly ‘listening’ and reacting to any changes made on marketplaces or your platform to ensure sync is maintained. This architecture is the only way to provide the performance demanded by professional online sellers. This requires a lot of server resources that we get charged on a monthly basis for by Amazon Web Services.
Also, marketplaces and platforms and regularly changing their offerings in terms of features, meta data or APIs (what we use to connect stores to marketplaces). Furthermore, we are having to constantly reinvest to develop new features and maintain the solution to ensure it works for all sites and platforms supported. We also provide 24/7 support. All of this is included in the monthly fee.
Do I need to end my current eBay listings to use ‘Amazon and eBay Integration’? ↑ Back to top
No. ‘Amazon and eBay Integration’ understands the importance of retaining your current listings. During the installation flow we prompt you to ‘Link Existing eBay Listings’ which guides you through how to link your existing eBay listings to your eCommerce products. This can be done in bulk in a few clicks.
Do you end listings if I cancel ‘Amazon and eBay Integration’? ↑ Back to top
No. Listings are never ended if you cancel your ‘Amazon and eBay Integration’ subscription, they are just no longer kept in sync with your eCommerce platform and no orders are transferred to your eCommerce platform.
Why does ‘Amazon and eBay Integration’ offer a Flexi plan with a variable % (+1.9% of marketplaces sales) and how does this work? ↑ Back to top
Some merchants are unsure how their products will sell on marketplaces, but they have a lot of products they want to list and try selling. The idea of the flexi plan is to give merchants a low commitment way of trying marketplace selling.
Once sales are known or it becomes cheaper to move to a fixed plan, simply change plans in app. This can be done at any time. Merchants on the flexi plan get charged the fixed portion in advance and the variable portion in arrears.
Can I list selected products or part of my catalog or do I have to list the entire catalog? ↑ Back to top
You can choose what you want to list, individually or in bulk. Filtering and bulk edit makes it very fast to list any number of products.
Can I use ‘Amazon and eBay Integration’ just for order sync from Amazon/eBay to my eCommerce platform? ↑ Back to top
Absolutely. You don’t need to list anything with ‘Amazon and eBay Integration’ to take advantage or marketplace order sync – set to “all orders” in the orders settings screen.
Questions and Feedback ↑ Back to top
More assistance can be found at Codisto Help Center. Reach out to email@example.com if you have any problems or questions. We’re here to help 24/7.