Completed Order Email doesn’t Contain Download Links

On some WooCommerce installs you can experience the following issue: when a customer purchases a downloadable product, the Complete Order Email doesn’t contain any download link for the customer to download purchased products. Here is how the email looks like in that case:

WooCommerceOrderWithoutDownloadLink
No Download Link In Completed Order Email

While it should look like this:

OrderEmailWooCommerce
Download Link included In Completed Order Email

Missing SQL Table ↑ Back to top

This happens because a SQL table called wp_woocommerce_downloadable_product_permissions is missing in your database.

When activating WooCommerce, a few new SQL tables are added in your database. You can find the list of all tables here. But this process can fail sometimes if the WordPress SQL tables prefix is too long: the table name can’t contain more than 64 characters.

The following table describes the maximum length for each type of identifier in the database. Please note that the maximum length for table is 64:

Identifier Maximum Length (characters)
Database 64
Table 64
Column 64
Index 64
Constraint 64
Stored Program 64
View 64
Alias 256
Compound Statement Label 16

The WordPress SQL Table prefix is defined during WordPress install, and is stored in the file called wp-config.php.

How to solve the issue? ↑ Back to top

To solve this issue, there’s only one single solution: renaming the WordPress SQL table prefix. You can do it automatically using Change DB Prefix, a free WordPress plugin. Or you can do it manually. In that case you need to rename all tables names using a tool like phpMyAdmin, reduce the table’s prefix, and update the prefix value in wp-config.php. When you’ve done this, deactivate WooCommerce and re-activate it. Don’t worry you won’t lose any data, and re-enabling WooCommerce should force it to create missing SQL tables.

Please create a backup of your database and of your site before doing such actions.

Please note: we recommend you to define a WordPress SQL Table Prefix containing less than 20 characters to avoid any potential issue.

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