Bookings FAQs

Answers to commonly asked questions about WooCommerce Bookings.

We recommend reading the Getting Started with Bookings guide, if you haven’t already.

Why can’t I check out with other products using Requires Confirmation option? ↑ Back to top

Because a bookable product requiring confirmation also requires a special payment option for checkout, it is not possible to add other products to the cart.

You can, however, have multiple products requiring confirmation in the same order. Once a booking has been confirmed, the customer needs to pay for the order in their My Account page.

Where do I place my Bookings template files? ↑ Back to top

Templates files for Bookings can be found in the directory: /wp-content/plugins/woocommerce-bookings/templates/.

To edit these files so they are upgrade safe, place them in the directory: /wp-content/themes/your_theme_folder/woocommerce-bookings/.

For example: If you want to edit the my-bookings.php file in the myaccount directory, you would place the file in:  /wp-content/themes/your_theme_folder/woocommerce-bookings/myaccount/my-bookings.php.

How do I translate Bookings? ↑ Back to top

The language files for Bookings can be found within /wp-content/plugins/woocommerce-bookings/languages/. The default English language file is named woocommerce-bookings.pot.

With a program like PoEdit, you can use the .pot file to create language translation files. For example, if you want a translation of the Bookings extension in Dutch from the Netherlands, you would translate the strings and create translation files: woocommerce-bookings-nl_NL.mo and woocommerce-bookings-nl_NL.po.

Those two language files would then need to be moved into the directory: /wp-content/languages/plugins/

What timezone is used for Bookings? ↑ Back to top

This can be set in Bookings Settings. More at: Timezones.

Does Bookings support [insert payment gateway name]? ↑ Back to top

Bookings works with all supported WooCommerce extensions and does not interfere with the type of payment gateway being used. You can use any payment gateway.

Can Bookings do [insert feature]? ↑ Back to top

There are many ideas on how to use a Bookings to create a unique business model. It is great to see such variety in the eCommerce world, but Bookings is an off-the-shelf product and cannot support every imaginable case.

If you do not see a feature discussed in this FAQ or in our docs, then Bookings most likely excludes that feature.

Suggest a feature

Bookings is constantly being developed. If you want something not already listed, post the idea in the WooCommerce Ideas Forum. Once a feature gets enough votes, it is added to Bookings. Features with higher votes are also given priority.

Add the feature

If the feature you want has limited appeal, the good news is Bookings makes it possible for a WordPress or WooCommerce developer to add nearly any feature. If you need a developer to add a feature to Bookings, visit our Customizations page.

Why are orders set to Processing and not Completed? ↑ Back to top

Once an order has been paid, WooCommerce only sets the status of the order to Completed if all products purchased in the order are both virtual and downloadable. If all the products in an order are physical and/or virtual without being downloadable, the order is marked Processing. This helps you manage the shipping of physical items.

Contrary to normal virtual products, Bookable products that are marked a virtual will override the default behavior. As a result, when an order only contains a bookable product that is virtual, the order will be marked as Completed automatically if the payment has gone through.

By contrast, when an order contains a bookable product that is not virtual, the order status is set to Processing.

Alternatively, you can use Order Status Manager to manage the order statuses even more in detail, regardless of product type.

Where can I see an example of Bookings being used? ↑ Back to top

Take a look at shops using Bookings in the real world, or add your own store: Customer Stories.

Example scenarios:

Why is the calendar not displaying on bookable products? ↑ Back to top

Listed below are suggestions to troubleshoot a calendar that may not be displaying on the products page.

  1. If you are using Cloudflare, you may need to disable Rocket Loader as it might be interfering with the calendar’s JavaScript.
  2. If you’re using Chrome or Firefox, review the console for errors or conflicts on the product that should be displaying the products calendar.

How do I create a manual booking with Product Add-Ons? ↑ Back to top

This article discusses how: Manual Booking with Product Add-Ons.

How do I charge a deposit for a booking? ↑ Back to top

Use WooCommerce Deposits.

How can I send a text message reminder about bookings? ↑ Back to top

WooCommerce Twilio can be used to send booking SMS notifications. When both plugins are active, you’ll find booking notifications under WooCommerce > Settings > SMS. Here you can enable the following messages:

  • Admin reminder – sent to recipients before a booking starts
  • Admin cancellation – sent to recipients when a booking is cancelled
  • Customer reminder – sent to customer before a booking starts
  • Customer follow up – sent to a customer after a booking is completed
  • Customer cancellation – sent to a customer when a booking is cancelled
  • Customer confirmation – sent to a customer when a booking is confirmed

Learn more about using this integration in the WooCommerce Twilio documentation.

How can I email a customer X days before his/her booking date? ↑ Back to top

Follow Up Emails can be used to email customers a reminder. Emails from Follow Ups include:

  • Before Booked Date
  • After Booked Date
  • After Booking is Created
  • After Booking Status: unpaid
  • After Booking Status: pending
  • After Booking Status: confirmed
  • After Booking Status: cancelled
  • After Booking Status: complete

Each email can be scheduled to be sent within minutes, hours, days, weeks, months and years.

Can I charge a different price for adults and children? ↑ Back to top

Yes, you can, by setting up different Person types and configuring different prices for each type.

Can I change the daily rate of a booking depending on how many days a customer books? ↑ Back to top

Yes. Take a look at: Daily Rate Changes.

Can I charge a different price for weekend bookings? ↑ Back to top

Yes! Take a look at: Weekend Prices.

How can I configure bookings by nights? ↑ Back to top

Night bookings can be done using the free WooCommerce Accommodation Bookings add-on. By default, Bookings only supports bookings by days.

Why are bookings not showing on my Google Calendar? ↑ Back to top

Double-check that you completed steps of the integration process: Google Calendar Integration. You can also enable logging in your WooCommerce > Status > Logs to see if there are errors in the connection.

Is the extension [insert extension name] compatible with Bookings? ↑ Back to top

Please see below a list of extensions:

Compatible with ↑ Back to top

Limited compatibility ↑ Back to top

  • Dynamic Pricing – Since bookable products do not use product quantity, Advanced Category Pricing rules will not work. However, pricing rules based on Order Total, User Roles and simple Categories, should be compatible.
  • Product Vendors – currently Vendors do not have access to resources. We are actively working on adding this feature in the future.

Not compatible with ↑ Back to top

Please review the feature request to bundle bookable products on our Ideas Board and add your vote and comments. The more popular an idea becomes, the more of a priority it is for our developers to review. 🙂

How can I change the colors of the Bookings calendar that customers see? ↑ Back to top

Colors of the date picker calendar are managed by CSS. More info at: WooCommerce Bookings Calendar CSS Style Elements.

Is it possible to use an available dates drop-down instead of the date picker calendar? ↑ Back to top

From Bookings version 1.13x, time slots/blocks that are a customer-defined duration in minutes/hours will display a dropdown.

Bookable products that are a fixed duration still display with no dropdown, but there’s a third-party (non-Woo) free plugin to change that: WooCommerce Bookings Dropdown.

What happens to abandoned bookings if the customer does not pay for the order? ↑ Back to top

Like all pending orders, WooCommerce automatically cancels them when the Hold Stock (minutes) is reached. This can be configured at WooCommerce > Settings > Products > Inventory.

In addition, any bookings that have an “in-cart” status will be removed from the cart if the user’s session is inactive for 60 minutes, thereby freeing up the availability.

Why are no dates bookable after adding Custom Date Range? ↑ Back to top

Let’s say your store is open every day between 8:00AM and 4:00PM, and on December 25th you are closed. This includes a Custom Date Range and a Time Range.

The following rules do NOT work and will cause your enter calendar to be greyed out. This is because Custom Date Range and Time Range are both being used.

Screenshot 2014-12-12 11.13.38

The rules need to be rearranged and include a Range of Days rule. Below is a screenshot of the correct rules for this to work:

Screenshot 2014-12-12 11.17.18

We added Range of Days and included the rule towards the top. Custom Date Range is added towards the bottom.

How can I change the starting day on the Bookings calendar on the product page? ↑ Back to top

To set your bookings calendar to start on a different day, it requires a setting change in WordPress itself.

  1. Go to: WP Admin Dashboard > Settings > General
  2. Scroll down to Week Starts On and change it to the day of the week you prefer.
  3. Save Changes.

Bookings Calendar Day Change

Questions and Feedback ↑ Back to top

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