Amazon Pay

Amazon Pay (formerly called Pay with Amazon and Amazon Payments Advanced) for WooCommerce take payments via special checkout page in your store powered by Amazon widgets. This offers a convenient way for Amazon users to pay using existing payment and address details.

It supports:

  • Recurring payments for WooCommerce Subscriptions (separate purchase)
  • Strong Customer Authentication (SCA) required for transactions within the European Economic Area (EEA)

Requirements ↑ Back to top

  • Your store must be based in: Austria, Belgium, Cyprus, Denmark, France, Germany, Hungary, Ireland, Italy, Japan, Luxembourg, the Netherlands, Portugal, Spain, Sweden, the UK, or the US.
  • An SSL certificate. More info on how to get a free or low-cost SSL at: SSL and HTTPS.
  • An Amazon Payments Advanced Merchant account. Use an existing account or sign up for a new one with our extension. Note: This is not the same as a regular Amazon account.

Installation ↑ Back to top

  1. Download the .zip file from your WooCommerce.com account.
  2. Go to: WordPress Admin > Plugins > Add New to upload the file you downloaded with Choose File.
  3. Activate the extension.

More information at: Installing and Managing Plugins.

Setup and Configuration ↑ Back to top

  1. Go to: WooCommerce > Settings > Payments.
    Note: ‘Payments’ formerly called ‘Checkout’ prior to WooCommerce 3.4.
  2. Select Login & Pay with Amazon. You are taken to the Settings screen.
  3. Ensure that you are signed out of all Amazon accounts.
  4. Select store location from the Payment Region dropdown. This should also match the location of your Amazon Payment Merchant account.
  5. Enable/Disable – Enable when ready to go live. Disable to turn off or when testing.
  6. Select Configure/Register Now. This opens a new window and displays the Amazon Pay Merchant Registration screen.

    • Create account: If you need to sign up for a new account.
      or
    • Sign In: If you have an existing Amazon Pay Merchant account.
      Follow the process . Upon completion, you are taken to the Seller Central home page.

      • US merchants have the option to auto-transfer and auto-populate credentials to the configuration page
      • Non-US merchants can go to Integration > MWS Access Key, then select Copy Your Keys in the upper right corner to get and copy their credentials.

        Paste into the box labeled: Paste your keys into the box.
        See image below.
  7. Enter your Amazon Account Details.

    • Seller ID
    • MWS Access Key
    • MWS Secret Key
    • App Client ID 
    • App Client Secret
      The App Client ID and Secret allow you to use the Amazon Login App.
    • Use Sandbox: Select Yes from the dropdown to use for testing; no live payments are taken.
    • Subscriptions support: Select Yes from the dropdown if you wish to enable recurring payments for WooCommerce Subscriptions (separate purchase) after it’s installed and activated.
  8. Advanced configurations

    • Payment Capture – From the dropdown, select how payments are handled.
      • Authorize and capture – Payments are automatically captured.
      • Authorize – Payment is automatically authorized, but you need to manually capture later.
      • Don’t authorize – You need to manually capture and authorize payment. Useful for pre-orders.
    • Authorization processing mode
      • Optimal (recommended) – Triggers an asynchronous authorization in case the first synchronous attempt is declined for TransactionTimedOut. This option maximizes conversions. Note: Orders processed in Asynchronous mode are given status “On Hold” immediately after being placed; it changes to “Completed” or Canceled” within 24 hours.
      • Synchronous – Only select this option if your store cannot handle asynchronous order processing.
  9. Display options

    • Cart login button display: Select Button, Banner or Disabled from the dropdown.
    • Button type: Select what is displayed on button – Login with Amazon, Login, Amazon Pay, Pay, or Amazon Pay Logo.
    • Button size: Small, medium, large, x-large.
    • Button color: Gold, dark grey, light grey.
    • Button language: Select – Detect from buyer, UK English, German, French, Italian, Spanish.
    • Standard checkout button: Tick the box to hide.
  10. Miscellaneous
    • Debug: Tick the box if you wish to log errors. Helpful for troubleshooting. Otherwise, should be disabled.
    • Hide button mode: Tick the box when troubleshooting, so customers cannot check out.
  11. Save changes.

Multi-Currency support ↑ Back to top

Amazon Pay supports multi-currency transactions in WooCommerce.

Amazon Pay for WooCommerce has been enhanced to detect the installation WooCommerce multi-currency extensions and to enable Amazon Pay multi-currency transactions.

Compatible with: 

When Amazon Pay and a WooCommerce multi-currency extension are activated, compatibility is detected and, if applicable, options are shown on the Amazon Pay Settings page under the Miscellaneous section.

Note:

  • Not all multi-currency plugins show a list of supported currencies like the one above. Should a list appear, select all currencies configured in your store that you would like to offer for Amazon Pay as a checkout option.
  • Not all WooCommerce multi-currency plugins provide a currency conversion on an API level. Some, such as Currency Converter Widget display a “visual currency conversion only” without passing the value to Amazon Pay for order processing. In such cases, the price shown to the buyer will be in their currency, but the order is processed in your store’s currency.
  • Some multi-currency plugins, such as WooCommerce Currency Switcher, provide both options (display and conversion). In this case, it’s possible to select a “visual currency conversion” only or activate the currency conversion. The latter will activate the Amazon Pay multi-currency feature.

More info at: Introduction to Amazon Pay multi-currency.

Customer Checkout Flow ↑ Back to top

To pay using Amazon Pay, customers need to first sign in with their Amazon account.  They can do this from two places.

Cart sign-in widget ↑ Back to top

On the cart page, customers see a Pay with Amazon button next to the regular checkout button or a banner above the cart items:

Checkout sign-in ↑ Back to top

On the regular checkout page, customers see a banner asking if they want to pay with Amazon:

 

Signing in

Buttons trigger an Amazon sign-in window.

After signing in, the customer is redirected to a special version of the checkout that shows Amazon widgets.

Amazon Checkout Page ↑ Back to top

Upon reaching the checkout page, note that the regular billing and shipping forms are missing. This is normal — they have been replaced by Amazon widgets.

Customers choose their desired shipping address and payment method, and this refreshes the WooCommerce order totals as usual.

They then select Place Order. This creates an order in WooCommerce for you to process.

Customers in the EEA ↑ Back to top

Should your customer be in the European Economic Area (EEA) where SCA is a requirement, they will be presented with a Multi-Factor Authentication (MFA) challenge after placing an order.

Three results are possible:

  • Success: Allows customer to continue with the charging process.
  • Failure: Does not allow customer to continue with the charging process. The order is created and cancelled.
  • Abandoned: Does not allow customer to continue with the charging process and returns to the Checkout page. The order is created and stays in “Pending Payment” status.

Admin Order Fulfillment Flow ↑ Back to top

When an order comes in via Amazon Pay, it is placed On Hold. If you view/edit the order, a new meta box appears on your Orders screen:

amazon-meta-box

This widget allows you to perform the following actions:

  • Authorize – Authorize a payment but do not capture. Amazon recommends capturing payment once you have verified the order and begun processing it.
  • Authorize and Capture – Capture funds for the full order total amount.
  • Capture – Capture an authorized payment. Amazon recommends capturing payment once you have fulfilled the order.
  • Close authorization – Close an authorization and release funds without capturing.
  • Refund – If you captured a payment that is still open, you can refund X amount.

After each action, an order note is created, noting the status.

REST API ↑ Back to top

Amazon has some functionalities available through REST API, as of version 1.6.0. View endpoints, filters, parameters and examples on GitHub at: Amazon Pay REST API.

Other Developer docs for Amazon Pay can be found at: Amazon Pay – Developers.

Frequently Asked Questions ↑ Back to top

Will this gateway work with X extension that modifies the WooCommerce checkout page? ↑ Back to top

Generally, no. Amazon Pay uses its own forms for payment and shipping, so plugins that add or modify the WooCommerce checkout may not work in these cases. As of version 1.6.0, compatibility with extensions that modify the checkout page has been added for:

Can I use Amazon Pay/Pay with Amazon/Amazon Payments Advanced with WooCommerce Subscriptions? ↑ Back to top

Yes, with limitations. This Amazon integration supports recurring payments with WooCommerce Subscriptions (separate purchase), but totals cannot be modified. More info at: Subscription Payment Methods & Gateways.

Where should I go to view my Amazon account balance? ↑ Back to top

To view your Amazon Payments Seller account balance, visit Seller Central.

Note that when initially signing up, you need to use the link in the Amazon Pay plugin settings (WooCommerce > Settings > Payments > Amazon Pay) to ensure you’re signed up for the correct Amazon program.

Where can I find Amazon Pay Merchant credentials? ↑ Back to top

Go to Seller Central (links above), log into your account and go to: Integration > MWS Access.

Is Pay with Amazon available in other languages? ↑ Back to top

Yes. Check out translations already done or in progress for Amazon Pay (Pay with Amazon/Amazon Payments Advanced) on GlotPress.

My Amazon Pay button is greyed out. Why? ↑ Back to top

If your Merchant account is in ‘suspend’ status, the Amazon Pay button on your site is greyed out, preventing customers from using this payment method. On hover, the error message “Amazon Pay is not available for this purchase. Sorry for the inconvenience” will display.

You need to log into Seller Central and follow the notifications to fix your account status with Amazon, or contact Amazon Merchant support for assistance. The button will be re-activated once the Merchant account returns to active status.

My Amazon payments widgets look stretched or distorted on my mobile device. How do I resolve this? ↑ Back to top

Stretching or distortion of Amazon payments widgets when viewing your website on a mobile device is largely due to the WordPress theme you’re using. It may add padding around the widgets, causing the irregular display.

To fix, add the following CSS code to “style.css” in your child theme; or the “style.css” file in your parent theme if you’re not yet using a child theme:

Troubleshooting ↑ Back to top

Shipping costs are missing ↑ Back to top

This can occur if the Hide Shipping Costs option is enabled. Disabling should solve the issue.

Go to WooCommerce > Settings > Shipping, untick the box, and save changes.

Questions and Feedback ↑ Back to top

Have a question before you buy? Please fill out this pre-sales form.

Already purchased and need some assistance? Get in touch with a Happiness Engineer via the Help Desk.

WooCommerce - the most customizable eCommerce platform for building your online business.

Back to the top