Adding Collaborators to your account

Add Collaborators to your account to allow someone else to help manage your store/site.

This is a safe and secure alternative, allowing them access without providing a login and password.

What are Collaborators? ↑ Back to top

Collaborators are developers, members of an agency or consultants you enlist or hire to help with one or more of these tasks:

A collaborator does not have the ability to:

  • Purchase anything on your behalf
  • Set products to auto-renew
  • Cancel renewals
  • Access order information
  • Access your private account information, including store credit card details

Adding a collaborator ↑ Back to top

To add a Collaborator to your account:

  1. Log into your account.
  2. Go to the Collaborators tab in your My Account.
  3. Enter the email address of the developer/person you wish to add. If the collaborator does not have a email address you can create them for free in this walkthrough.
  4. Tick the checkbox(es) of items you wish to grant access to in Select Permission(s), and select Add.

Once a collaborator is added, their details appear under the heading My Collaborators. You can:

  • Edit their permissions
  • View an audit trail at Activity Log of what they have done on under your account, e.g., Ticket submissions and downloads of products
  • Delete access to your account on

Collaborators receive a notification email when added to your account. He/she will also then have an option on their account to switch to managing areas of your my-account to which you gave permission.

A login and password to your account is unnecessary, keeping your account safe and secure and giving you full control.

Managing collaborators ↑ Back to top

  • Change permission(s) of a collaborator by selecting the Edit link, then ticking or unticking the checkbox(es) of permissions you prefer. Save.
  • View what a collaborator has done by selecting the Activity Log
  • Remove a collaborator by selecting Delete

Managing a client’s account ↑ Back to top

Collaborators (developers/consultants) can view and manage accounts they’ve been granted access to via their account.

To view which accounts have granted Collaborator access:

  1. Log into your account.
  2. Select the Collaborators tab on your my account page at:

To manage a client’s account:

  1. Go to the relevant Downloads, Subscriptions and/or Tickets tabs on your account.
  2. Select the client’s account/email address from the drop-down that appears, and the page refreshes with that content.

A red notification bar appears at the top when managing items on behalf of a client to ensure you are aware of which account you are accessing.


  • Access your client’s product keys and see when their products expire
  • You cannot set products to renew or disable auto-renew; your client must do this themselves


  • Download a client’s products to upload to their site, and access links to relevant documentation
  • Your activity is logged on their personal account


  • Submit tickets on your client’s behalf

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