With WooCommerce Payments, it is possible to accept payments in over 100 different currencies. This document provides details of how multi-currency transactions work. It starts by outlining the different types of currencies that may be involved in a transaction and then provides instructions for tracking the currencies and conversions relating to a transaction when your […]
When attempting to sign-up for a Stripe account using the same email address used to sign-up to WooCommerce Payments, you may receive the following error: An account already exists with this email. If you’d like to create a new Stripe account with the same email address, sign in and follow the instructions to manage multiple accounts. While a […]
WooCommerce Payments uses a WordPress.com account to connect your site to the WooCommerce Payments servers. It is used to ensure that requests (e.g. for payments, refunds, etc) from your site are securely and correctly attributed to your store.
WooCommerce Payments requires a connection to a WordPress.com account to accept payments from buyers and to show sellers details about transactions, deposits and disputes. Setting Up the Connection After activating WooCommerce Payments for the first time, you’ll be prompted to complete the connection. If you don’t have a WordPress.com account, you’ll be prompted to create […]
To set up WooCommerce Payments, you need to verify your identity, even if you only need to process test transactions. This verification requires supplying personal or business data, like a bank account and Social Security Number. If you are setting up WooCommerce Payments for someone else, like a client, on a store that will process […]
A dispute is a chargeback or inquiry from a card issuer about a payment. Disputes are created after your customer questions a transaction with their card issuer. Disputes can be a complicated part of managing your business, especially when challenging a dispute. WooCommerce Payments guides you through the process of responding to a dispute via […]
Your WooCommerce Payments account balance may become negative when the current value of charges that have not yet been deposited into your account is less than the sum of current refunds and disputes including fees. If your account goes into a negative balance, WooCommerce Payments will debit the negative amount of the balance from your […]
The Jetpack plugin is not required to use WooCommerce Payments. WooCommerce Payments requires you to connect your site with WordPress.com, and this connection is powered by Jetpack services; however, the Jetpack plugin itself is not required for the connection. The Jetpack plugin may still be separately installed alongside WooCommerce Payments to add additional security, performance, […]
It is not possible to use an existing Stripe account with WooCommerce Payments. WooCommerce Payments is powered by Stripe; however, it uses a special Stripe Express account connected to WooCommerce Payments rather than a Standard Stripe account. The Express account is created when you sign up for WooCommerce Payments and used for all transactions with […]
WooCommerce Payments supports 3D Secure to require an additional verification step for payments. 3D Secure is supported via both your store’s checkout and the Pay for Order page. To view the checkout flow on your store with an additional verification step, you can use a 3D Secure test card with WooCommerce Payments in Test Mode.
WooCommerce Payments may support WooCommerce Pre-Orders in a future version. If you would like to use WooCommerce Payments to sell pre-orders, please request or vote for it on the WooCommerce Payments Ideas board.
WooCommerce Payments supports charging automatic recurring payments via the WooCommerce Subscriptions plugin. WooCommerce Payments offers full compatibility with WooCommerce Subscriptions’ features, including: Subscription suspension Subscription cancellation Subscription reactivation Multiple subscriptions Recurring total changes Payment date changes Customer & Store Manager payment method changes For more details on the subscription features that WooCommerce Payments offers, refer […]
Disputes – where one of your customers has disputed a charge with his or her credit card provider – are an unfortunate part of accepting payments online. Disputes are handled by your customer’s bank, so while we cannot provide specific information about how a dispute will be reviewed, we do want you to have the […]
Due to restrictions from card networks, our payment service providers, and their financial service providers, some businesses and product types that are not allowed to transact using WooCommerce Payments, including but not limited to: Virtual currency, including video game or virtual world credits Counterfeit goods Adult content and services Drug paraphernalia (including e-cigarette, vapes and […]
After you receive a successful payment via WooCommerce Payments, the balance of that payment, after transaction fees, will be added to your account balance. This account balance is regularly transferred into your bank account or debit card. With WooCommerce Payments, these transfers are referred to as Deposits. If you are familiar with Stripe, you may […]
For most accounts, WooCommerce Payments automatically pays out your available account balance into your nominated account daily after a standard pending period. Payments received each day become part of the pending balance. That pending balance will become available after a pending period. On the day it becomes available, it will be automatically paid out to […]
On occasion, automatic deposits may be suspended on a WooCommerce Payments account. This can happen for reasons including: Your account needs to provide additional business information to be verified. Your account is still on the initial 7-day waiting period before automatic deposits are enabled. Dispute activity has increased substantially on the account. Your account has […]
When you refund a payment to a customer, the fees paid on that transaction will not be refunded to your WooCommerce Payments account. When a charge is processed, we incur costs from the card networks and payment partners with which we work. These costs are not refunded to us when the charge is refunded. WooCommerce […]
On rare occasions, card payments and deposits may be stopped on an account. This can happen for a variety of reasons, including: Your account needed to provide additional information to be validated and the deadline to provide that information has passed; Dispute activity has increased substantially on the account beyond reasonable thresholds; and Our payments […]
WooCommerce Payments is proudly powered by Stripe. This document provides information about how Stripe powers WooCommerce Payments. When you sign up for WooCommerce Payments, you verify your personal and business information with Stripe. This creates a Stripe Express account that is connected to the WooCommerce Payments service and used in the background for managing your […]
WooCommerce - the most customizable eCommerce platform for building your online business.